Question 1

What is an AI Audit and what do I get from it?

Accepted Answer

The AI Audit is a free 2-3 day engagement where we map your current operations, identify the 3 highest-ROI opportunities for AI and automation, and deliver a prioritized roadmap with real cost and savings estimates. You walk away knowing exactly what to build, what it'll cost, and what you'll get back — before committing to anything.

Question 2

How quickly will we actually see ROI?

Accepted Answer

Most clients reach ROI positive within 4–8 weeks of going live. A voice agent that recovers just a few missed leads per week typically pays for itself within the first month. Workflow automation with 15+ hours/week in time savings usually pays back in 6–10 weeks. We show you the math upfront during the audit.

Question 3

What does the pilot look like?

Accepted Answer

After the audit, we pick the single highest-impact use case and build it live in 3–4 weeks. You see it working in production before we discuss anything larger. For voice agents this means real calls being answered. For automation it means real workflows running. No long contracts, no big upfront commitment.

Question 4

How is Via6 different from hiring an AI consultant or freelancer?

Accepted Answer

Consultants give you a strategy deck. Freelancers build one thing and disappear. Via6 is your external AI team — we own the full stack (voice, automation, infrastructure, custom builds), stay on as your retainer team post-launch, and are accountable for outcomes, not just deliverables. We also operate at a fraction of the cost of an in-house AI hire.

Question 5

What industries do you work with?

Accepted Answer

We work across industries but have deep experience in trade services (HVAC, plumbing, construction), real estate and mortgage, professional services (legal, accounting, immigration), and digital agencies. If your business involves inbound calls, outbound outreach, or repetitive operational tasks — we have a use case for you.

Question 6

What does your voice agent actually do?

Accepted Answer

It answers calls 24/7, greets callers with your custom script, answers FAQs, books appointments directly into your calendar, qualifies leads, takes messages, and sends you instant notifications after every call. It sounds natural — not robotic. Available in English and French.

Question 7

What apps and services can you integrate with?

Accepted Answer

400+ integrations including all major CRMs (Salesforce, HubSpot, GoHighLevel), calendars (Google, Outlook), databases, spreadsheets (Google Sheets, Airtable), Slack, SMS, email, Shopify, and more. We build on self-hosted n8n — no per-task pricing limits, and your data stays on your infrastructure.

Question 8

Is my data secure?

Accepted Answer

Yes. Call data is encrypted in transit and at rest. For automation workflows, we default to self-hosting on your own servers so data never leaves your infrastructure. We follow security best practices and can work within your compliance requirements.

Question 9

Do you work with businesses outside of Canada?

Accepted Answer

Yes. We work with clients globally — all services are delivered remotely. The voice agent supports English and French. If you have specific language or regional requirements, let's talk.

Question 10

What happens after the pilot?

Accepted Answer

You have the option to move to a monthly retainer where we handle ongoing optimization, monitoring, and expansion to new use cases. Most clients stay on retainer because they see continuous improvements and don't want to manage AI systems themselves. No lock-in — you can pause or cancel anytime.

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